If you’re in the market for a new furnace and air conditioner and the heating and air conditioning professional in you’re home only discusses features about the product(s) like ECM motors, 2 stage heating, wifi thermostat, or what SEER (seasonal energy efficiency rating) means. It’s a pretty good bet they haven’t asked you one question about your family, living situation, how long you plan to live in your home, and the one that gets missed the most is does anyone in the home suffer from asthma or allergies.
Ask yourself the question is my heating and air conditioning professional selling me the features of the equipment they sell or are they getting to know me and how my family or I live in my home. When asked, I let people know directly that I don’t sell products; I sell my companies solutions to their problems. Simply put, if I don’t know who or how your family lives within your own home, how can I as a home services professional come up with valuable solutions to your specific needs and problems?
Now which way do you think will result in the best outcome for you and your family?